Refund Eligibility
Users may apply for a refund under the following conditions:
The travel service provider did not provide the service as purchased.
The service could not be completed due to the provider’s fault.
The user cancels the order due to special circumstances (refer to the cancellation policy for specific details).
Refund Process
Users must submit a refund request at least 7 days before the scheduled service date.
Refund requests must be submitted through the platform with relevant documentation (e.g., order confirmation, payment receipt, etc.).
The platform will review the request within 5 business days of receiving it, and if approved, the refund will be issued to the user's original payment account within 7 business days.
Non-Refundable Conditions
Users did not submit a cancellation or refund request within the specified time frame.
Users are unable to attend the purchased service due to personal reasons and did not notify the platform or the service provider in advance.
After the service starts: Refund requests will not be accepted after the service has begun, except under specific conditions mentioned below.
Exceptions for Refunds After Service Has Started
Service provider did not deliver as agreed: If the service is significantly different from what was agreed upon, the user can file a complaint and apply for a refund after the service begins.
Force Majeure: If the service is interrupted due to natural disasters or unexpected events, the platform may offer a partial refund or an alternative service depending on the situation.
Health or safety reasons: If the user is forced to stop the service due to sudden health issues or safety concerns, they may apply for a partial refund based on the portion of the service not received.
Cancellation Policy
Free Cancellation
Users may cancel for free up to 72 hours before the scheduled service starts.
Partial Refunds
If users cancel between 24 and 72 hours before the scheduled service, they are eligible for a 50% refund of the amount paid.
No refunds will be issued for cancellations made within 24 hours of the service start time.
Service Provider Cancellation
If the service is canceled by the provider, users will receive a full refund.
Information Sharing
User information will only be shared with travel service providers when necessary to ensure the completion of the order.
Platform Liability
The platform acts solely as an intermediary for booking services and is not directly responsible for the quality or content of services provided by third-party service providers.
Dispute Resolution
If users encounter disputes with the platform or service providers, they can file a complaint through the platform's customer service channels. The platform will investigate and respond within 7 business days. If a resolution cannot be reached, users may seek legal action.